Privacy & Refund Policy

Introduction

Your privacy is important to us. This privacy policy explains how GalaxyStream IPTV ("we," "us," or "our") collects, uses, and protects your information when you use our service. This policy also includes our refund terms and conditions.

By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

Log Data

We want to inform you that whenever you use our service, in case of an error in the app, we collect data and information (through third-party products) on your device called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use of the service, and other statistics.

Personal Information

We may collect the following personal information:

• Contact Information: Email address, name, phone number
• Payment Information: Billing details, payment method information
• Account Information: Username, password, subscription details
• Usage Information: Service usage patterns, preferences, device information
• Communication Data: Support tickets, feedback, correspondence

Legitimate Reasons for Processing

We process your personal information for the following legitimate reasons:

• To provide and maintain our IPTV service
• To process payments and manage subscriptions
• To provide customer support and respond to inquiries
• To improve our service and develop new features
• To comply with legal obligations
• To protect against fraud and unauthorized access

Collection and Use of Information

We collect and use your information for the following purposes:

• Service Provision: To create and manage your account, process subscriptions, and provide access to our IPTV content
• Communication: To send service-related notifications, updates, and respond to your inquiries
• Payment Processing: To process payments, manage billing, and handle refunds
• Service Improvement: To analyze usage patterns and improve our service quality
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against unauthorized access and maintain service security

Security of Your Personal Information

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through trusted providers
• Regular monitoring for security breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

How Long We Keep Your Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy. We will retain and use your information to the extent necessary to:

• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements
• Provide ongoing service to active customers

Account information is typically retained for the duration of your subscription plus 3 years for legal and business purposes. You may request deletion of your account at any time.

Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers immediately.

Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties only in the following circumstances:

• Service Providers: To trusted partners who assist in operating our service (payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly consent to the disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

Your Rights and Controlling Your Personal Information

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing under certain circumstances
• Data Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@galaxystream.com. We will respond to your request within 30 days.

Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Ensure proper functioning of our website

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Refund Policy

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If our service cannot be made to work properly on your device after our support team has provided assistance, you may request a full refund within 7 days of your initial purchase.

Refund Conditions:

• Refund requests must be made within 7 days of the original purchase date
• You must have contacted our support team and allowed us to attempt to resolve any technical issues
• Refunds are only available for technical issues that prevent service functionality
• Refunds are not available for change of mind, content preferences, or internet connectivity issues
• Only the original purchaser may request a refund

Refund Process:

1. Contact our support team at support@galaxystream.com
2. Provide your order details and describe the technical issue
3. Allow our team to assist with troubleshooting
4. If the issue cannot be resolved, we will process your refund within 5-10 business days

Partial Refunds:

Partial refunds may be considered for longer subscription periods (12+ months) on a case-by-case basis, calculated based on unused service time.

Chargebacks and Disputes:

If you initiate a chargeback or payment dispute without first contacting our support team, your account will be immediately suspended and no future services will be provided.

Contact Us

If you have any questions about this Privacy & Refund Policy, please contact us: